a professional organizing company

FREQUENTLY ASKED QUESTIONS. 

Our most frequently asked questions are answered below. If you have any additional questions, please contact us and we'll be happy to answer them. 

(937) 999-9115


What does an organizer do?

NPO takes the holistic, therapeutic approach in dealing with or understanding the physical, emotional, and spiritual needs associated with reducing and reorganizing clutter by establishing functional systems to get organized as well as teaching tips and techniques to ensure their home or office stays that way.

What qualifications do you have?

​The founder of N Perfect Order Professional Organizing, LLC, Melissa Bowers, has always had a natural talent for organizing her own home and has found great enjoyment in helping her friends find organizational solutions to meet their needs. Melissa has also implemented functional organized systems at each of her jobs throughout the years to increase productivity and efficiency of those companies. Melissa has completed classes in professional organizing from the Universal Class of Online Learning and is currently a member of Faithful Organizers. Additionally, working fifteen years in the medical field has helped Melissa realize that there may be contributing medical or emotional factors to what others mistakenly perceive as laziness. With this experience, Melissa strives to compassionately help people with special needs or medical conditions contributing to chronic disorganization.

How much does it cost?

NPO offers *FREE in home/office consultations to assess the goals of each client. Appointments are booked in 4 hour sessions to allow for budget and scheduling flexibility for each client. Price may vary based on the size of the project but in general NPO charges by the hour. Please ask your personal NPO professional organizing consultant for more details. (On occasion it may be determined that a request is beyond the scope of NPO’s professional expertise and NPO reserves the right to decline any project.)

*To offset any travel cost, a one time flat fee of $35.00 will be charged at the time of initial consultation but will be deducted from client's first scheduled session.

What payment methods are available? Do you accept payment plans?

​NPO is currently set up to accept Cash, Check, or Money Orders. On special occasions, a payment can be made via Western Union or Paypal. We are not currently accepting credit card payments.

Payments are due at the time of service. A fee of $35.00 will be charged for returned checks and all future payments will be required in cash or money order.

What is your cancellation policy?

NPO requires a 48-hour notice of cancellation in order to give your appointment time to another client who may need it. In the event you do not cancel your appointment more than 48 hours prior to your scheduled appointment time, NPO will charge you a cancellation fee equivalent to half of the cost of the scheduled appointment.

Is my privacy protected?

​NPO strives to protect the privacy of each client. Any information collected on the client will be held extremely confidential and be used solely for demographical and billing information needed to provide the best services possible. At no time will your information be discussed or shared with any other party without client consent.

How far are you willing to travel?

NPO is happy to accommodate clients up to a 100 mile radius from the Kettering, Ohio area. However, any traveling that is required beyond a 15 mile radius of our home office in Kettering, Ohio 45429 is subject to mileage charges at the IRS rate then in effect.  For example, if the client lives 45 miles away from Kettering Ohio, thirty (30) miles both directions will be subject to the above mileage charge.

Under special circumstances, N Perfect Order may be willing to travel outside the above 100 mile radius. Please feel free to inquire.

What if I have animals?

Animals should be contained for the protection of the consultant. No exceptions.

What do I have to do before you come? 

​Nothing! It is best for the NPO consultant to see the client in their current environment. This is important for the consultant to know what systems need to be implemented to help prevent falling back into a pattern of disorganization. 

Do I have to be present while you are organizing?

Because many people have an emotional attachment to their belongings, it is important for the client to be available. The N Perfect Order consultant will work closely with the client (and family if necessary) to determine which items should be kept. It is the goal of the consultant to encourage but not force the release of items that may be causing clutter.  

Do you supply and install the product if I need organizing supplies? Do I have to buy anything?

​The needs of each project are unique and will be assessed during the initial consultation. N Perfect Order will try to work within each client’s budget to keep costs down. To do this, NPO will try to utilize what the client already has within the home. If supplies are needed for purchase, it will be discussed prior to purchase and client will be responsible for the cost of supplies. Simple installations will be provided if necessary. For bigger installations, NPO may refer client to a third party contractor.

​What happens to the stuff I decide I no longer need?

​It will be the client responsibility to arrange pick up for anything being discarded as trash. There are three options: (1) Your consultant can help you organize a garage sale. (2) Schedule a pick-up appointment from a charitable organization of your choice. (3) With a signed consent waiving ownership of any item as personal property, N Perfect Order is happy to haul away items that can be recycled, refurbished, or donated at no additional cost to the client.
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